Senior Content Specialist · Technical Editor · Product Documentation

Turning complex technical ideas into clear, human content.

I’m Shannon McClain—a driven, passionate communicator with 12+ years of experience in the cybersecurity, government, and nonprofit sectors. I partner with technical teams to create clear product documentation, training material, and marketing content using modern workflows like Git, VSCode, Markdown, and Generative/Assistive AI.

[email protected]

Shannon McClain Schenectady, NY

12+ yrs Infosec, Gov & Nonprofit Comms

6 yrs Senior Project Editor at OffSec

Docs & AI Git, VSCode, Markdown & AI Workflows

Global Distributed Teams since 2012

01 // WHAT I BRING TO THE TABLE

WRITING & EDITING Clarity First

Translating Complex Technical Topics

Exceptional writing and editing skills across everything from basic cyber hygiene to complex technical exploits. I spearhead communication across technical teams so content stays accurate, logical, and easy to understand.

MODERN TOOLCHAIN Docs-as-Code

Git, VSCode & Markdown Fluency

Confident working directly in GitLab/GitHub repositories, VSCode, and Markdown to manage technical documentation, while comfortably moving between multiple operating systems.

AI CONTENT WORKFLOWS Process Innovation

Generative & Assistive AI Processes

Considerate, practical experience using Generative and Assistive AI systems to generate, edit, test, and publish documentation—and developing new model-based workflows to expand content reach.

MULTIMEDIA & INBOUND Full-Funnel

Marketing, Webinars & Voiceover

Beyond written docs, I develop multi-persona inbound strategies in HubSpot, write video scripts and launch plans, record voiceover walkthroughs for training and ads, and co-host public webinars.

02 // EXPERIENCE

June 2026 — November 2026 Fable Security Product Documentation

Contractor, Product Docs

Leveraged multiple internal AI systems to generate, edit, test, and publish client-facing product documentation.
Produced dozens of walkthroughs, tutorials, FAQs, and other guidance content to help reduce support tickets.
Wrote a customer case study using interview notes to highlight the product’s strengths.

March 2020 — May 2026 Offensive Security 6 Years · Technical Curriculum & Editorial

Senior Project Editor

Spent 6 years shaping and editing OffSec course material—including serving as sole editor—ensuring logical flow, adherence to style standards, and accuracy by leveraging Assistive AI and collaborating closely with technical team members.
Developed and led new processes by assisting the Marketing team to expand content reach using Generative model-based workflows.
Spearheaded communication across a variety of technical teams to ensure content is clear and easy to understand—generating and editing content about everything from basic cyber hygiene to complex technical exploits.
Worked comfortably across multiple operating systems using Markdown, VSCode, GitLab/GitHub repositories, and more.
Recorded voiceover walkthroughs for several OffSec training courses and advertisements, and helped host multiple public webinars.

March 2015 — March 2020 Center for Internet Security, Inc. 5 Years · Content Strategy & Inbound

Senior Content Specialist

Wrote and edited video scripts, web content, blog posts, press releases, email campaigns, white papers, and social media content.
Developed inbound content marketing for multiple personas using HubSpot, and created marketing plans for webinars and product launches.
Led relationship-building initiatives with technical communities and served as copyeditor and contributor for the Cybersecurity Quarterly publication.

03 // EDUCATION, GLOBAL & COMMUNITY LEADERSHIP

EDUCATION & SCHOLARSHIP

University of Nebraska at Omaha

Master of Arts in Political Science, French (2014)

University of Nebraska at Omaha

Intelligence Community Scholar (2013 – 2014)

Great Plains National Security Education Consortium

Bachelor of Arts in Foreign Languages, Int’l Studies (2012)

University of Nebraska at Omaha

INTERNATIONAL EXPERIENCE

Global Collaboration & Translation

Global Teams (Since 2012): Adept communicator in diverse, multicultural groups.
Caux Scholars Program (2012): Studied conflict transformation, reconciliation, and peacebuilding. Participated in the 5th Annual Forum on Human Security, presented on US domestic policy, and assisted in the analysis and re-direction of the Natural Resource Charter.
Learning to Live in a Multicultural World (2013): Volunteered as an English/French translator while studying dialogue techniques and inter-generational conflict.

VOLUNTEER EXPERIENCE

Immigrant Justice Now Founder · June 2018

Formerly Families Belong Together. Organized 60+ marches and rallies attended by thousands, raised over $50,000 for refugees, and earned over 40,000 Facebook followers.

Caux Forum, Towards an Inclusive Peace 2018, 2019

Developed editorial calendar and social content including blog posts, and ran the bilingual English/French welcome desk.

What changes when you bring me onto your team: A quick before/after diff of how I help technical organizations improve their documentation, editorial processes, and content reach.

@@ -1,6 +1,11 @@ docs/team-content-workflow.md
# 1. Product Documentation & Support Deflection (Fable Security)
- Customers open repetitive support tickets because product guidance is scattered or unclear.
- Internal AI tools exist, but lack a clear editorial process to generate, edit, test, and publish docs.
+ Leverage multiple internal AI systems to generate, edit, test, and publish client-facing product documentation.
+ Produce dozens of walkthroughs, tutorials, FAQs, and guidance articles to help reduce support tickets.
+ Turn stakeholder interview notes into compelling customer case studies highlighting product strengths.
# 2. Technical Curriculum, AI Processes & Cross-Team Alignment (Offensive Security)
- Deeply technical material (from basic cyber hygiene to complex exploits) is hard for learners to follow.
- Marketing and technical teams work in silos without shared Generative AI workflows.
+ 6 years of OffSec editorial experience (including serving as sole editor of course material) ensuring logical flow, style adherence, and accuracy with Assistive AI.
+ Develop and lead new Generative model-based workflows with Marketing to expand content reach.
+ Work directly in Markdown, VSCode, and GitLab/GitHub repositories across multiple operating systems.
+ Record voiceover walkthroughs for training courses & ads, and help host public webinars.
# 3. Multi-Persona Inbound & Community Building (Center for Internet Security)
- Content is one-size-fits-all instead of speaking to specific technical and buyer personas.
+ Build multi-persona inbound content marketing in HubSpot alongside launch and webinar marketing plans.
+ Write and edit white papers, video scripts, web content, blog posts, press releases, and email campaigns.
+ Lead technical community relationship-building and copyedit/contribute to Cybersecurity Quarterly.